| Pittsburgh Corporate Office |
Technologically Advanced
| Turnkey Approach |
| Innovative Thinking |
| Pittsburgh Corporate Office Staff |
| President and CEO: Jason C. Sheppard |
Jason fell into the Title Insurance Industry after removing himself from Financial Sales. A NASD Series 7 licensed broker
and Series 6 Registered Representative at the age of 19, Jason looked to change his career at the end of 2000 and
immediately fell in love with title insurance and settlement services, as he enjoyed finalizing the American Dream for
people young and old in America. Starting in ground level positions with two of the largest and most respected Vendor
Management firms, Jason quickly moved on into higher levels of operations management and soon to business
development management. After developing his skills in both areas, Jason felt that he and the clients that insisted on
following him, would be better served if he was to develop his own company. TruClose Financial Services LLC is run
with the same technology and efficiency as large firms however, has a more personable feel and offers one on one
relationships and complete customization of service levels for it's clients. As each clients' needs are different, Jason
feels that anything less than complete customization based on the clients' needs is non-sufficient service. To Jason,
customer service is key and he strives to always go above and beyond for everyone.
Direct: 888-510-9665 x 66
Email: jsheppard@besstitle.com
and Series 6 Registered Representative at the age of 19, Jason looked to change his career at the end of 2000 and
immediately fell in love with title insurance and settlement services, as he enjoyed finalizing the American Dream for
people young and old in America. Starting in ground level positions with two of the largest and most respected Vendor
Management firms, Jason quickly moved on into higher levels of operations management and soon to business
development management. After developing his skills in both areas, Jason felt that he and the clients that insisted on
following him, would be better served if he was to develop his own company. TruClose Financial Services LLC is run
with the same technology and efficiency as large firms however, has a more personable feel and offers one on one
relationships and complete customization of service levels for it's clients. As each clients' needs are different, Jason
feels that anything less than complete customization based on the clients' needs is non-sufficient service. To Jason,
customer service is key and he strives to always go above and beyond for everyone.
Direct: 888-510-9665 x 66
Email: jsheppard@besstitle.com
Ian Ayers had been involved in key management decisions at Fiserv Lending Solutions, formerly General American
Corporation (GAC) for over 6 years. Fiserv and GAC had long been known as one of the industry leaders of title insurance,
settlement services and appraisal services before closing their Pittsburgh operation in December of 2007. There, Mr.
Ayers was charged with the responsibility of supervising a team of closing specialists as well as limiting loss for the
company. Ian is a graduate of Allegheny College in Meadville, Pennsylvania and is a big sports fan. Although it is
difficult at times, Ian has been a die-hard, true fan of the Pittsburgh Pirates as well as NFL Football, specifically the
Pittsburgh Steelers and the forever game changing coaching style of Tom Landry. Ian can be your point of contact for
any standing issues you may have on your files in order fulfillment, title examination, title clearance, settlement and
disbursement.
Direct: 888-510-9665
Email: iayers@besstitle.com
Corporation (GAC) for over 6 years. Fiserv and GAC had long been known as one of the industry leaders of title insurance,
settlement services and appraisal services before closing their Pittsburgh operation in December of 2007. There, Mr.
Ayers was charged with the responsibility of supervising a team of closing specialists as well as limiting loss for the
company. Ian is a graduate of Allegheny College in Meadville, Pennsylvania and is a big sports fan. Although it is
difficult at times, Ian has been a die-hard, true fan of the Pittsburgh Pirates as well as NFL Football, specifically the
Pittsburgh Steelers and the forever game changing coaching style of Tom Landry. Ian can be your point of contact for
any standing issues you may have on your files in order fulfillment, title examination, title clearance, settlement and
disbursement.
Direct: 888-510-9665
Email: iayers@besstitle.com
| Vice President of Closing Services Ian R. Ayers |
| Regional Sales Manager Jon Zeitz |
Jon has 15+ years experience in residential and commercial mortgages, title insurance and settlement services, and
even banking. Jon himself was a business owner for many years owning a mortgage origination outfit as well as a title
company. Jon brings many aspects to the lending table that others can't. Whether you may have questions on the
lending side or the title side, Jon stands ready to assist and his extensive knowledge of lending and title compliance will
help insure that all of your loans close and fund smoothly.
Direct: 888-510-9665 ext 78
Email: jzeitz@besstitle.com
even banking. Jon himself was a business owner for many years owning a mortgage origination outfit as well as a title
company. Jon brings many aspects to the lending table that others can't. Whether you may have questions on the
lending side or the title side, Jon stands ready to assist and his extensive knowledge of lending and title compliance will
help insure that all of your loans close and fund smoothly.
Direct: 888-510-9665 ext 78
Email: jzeitz@besstitle.com
| Vice President of Operations Jennifer Rectenwald |
Over the past 7+ years, Jennifer has worked for some of the leading vendor/ asset management firms in the country. At
TruClose she is responsible for overseeing the processing of all appraisal and broker price opinion orders that come into
the company for servicing, She has tremendous experience with client satisfaction, and has been a personal
representative to some of the countries largest lenders. Jen also handles all Vendor Management for both title and
appraisal departments, and is responsible for constant recruiting to insure turn-around times never suffer and we have
only 100% more than satisfied customers.
Direct: 888-510-9665
Email: jrectenwald@besstitle.com
TruClose she is responsible for overseeing the processing of all appraisal and broker price opinion orders that come into
the company for servicing, She has tremendous experience with client satisfaction, and has been a personal
representative to some of the countries largest lenders. Jen also handles all Vendor Management for both title and
appraisal departments, and is responsible for constant recruiting to insure turn-around times never suffer and we have
only 100% more than satisfied customers.
Direct: 888-510-9665
Email: jrectenwald@besstitle.com
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Kristin has worked in appraisal management for nearly 5 years. She has had 4 years of direct supervision of some of the
largest appraisal management accounts in the United States. Kristin is a natural problem solver and really insures our
clients are receiving the best possible service, as well as the most accurate appraisal product possible. She exhibits
excellent Quality Assurance skills and strives to be known as the best at what she is working on, every day.
Direct: 888-510-9665
Email: kbaxter@besstitle.com
largest appraisal management accounts in the United States. Kristin is a natural problem solver and really insures our
clients are receiving the best possible service, as well as the most accurate appraisal product possible. She exhibits
excellent Quality Assurance skills and strives to be known as the best at what she is working on, every day.
Direct: 888-510-9665
Email: kbaxter@besstitle.com
| A.V.P of Appraisal Services Kristin Baxter |
Kerri is a professional in every sense of the word. Having nearly 20 years of experience within all aspects of a title
insurance and closing transactions, Kerri can jump in when any type of service is needed. Kerri has spent much time
as the "go to" person in a title office and has taken transactions from opening the order all the way through to policy
issuance. Kerri has also developed and managed various departments for title insurance firms. Her extensive
knowledge is a tremendous asset to the TruClose team, and certainly to TruClose clients.
Direct: 888-510-9665
Email: krobinson@besstitle.com
insurance and closing transactions, Kerri can jump in when any type of service is needed. Kerri has spent much time
as the "go to" person in a title office and has taken transactions from opening the order all the way through to policy
issuance. Kerri has also developed and managed various departments for title insurance firms. Her extensive
knowledge is a tremendous asset to the TruClose team, and certainly to TruClose clients.
Direct: 888-510-9665
Email: krobinson@besstitle.com
| Title Operations Manager Kerri Robinson |
Jeff has an extensive background in all aspects of real estate, from commercial and residential real estate sales, to
mortgage lending, REO and title insurance sales. Jeff's vast and widespread knowledge of the industry gives him a
competitive edge in what he is selling as compared to his counterparts. He is an expert in many areas of his field and is
able to implement solutions for your company that best fit your daily needs, as well as keeping you in compliance with
Federal and State regulations. Please feel free to call on Jeff for anything you may need.
Direct: 888-510-9665
Email: rectenwaldj@besstitle.com
mortgage lending, REO and title insurance sales. Jeff's vast and widespread knowledge of the industry gives him a
competitive edge in what he is selling as compared to his counterparts. He is an expert in many areas of his field and is
able to implement solutions for your company that best fit your daily needs, as well as keeping you in compliance with
Federal and State regulations. Please feel free to call on Jeff for anything you may need.
Direct: 888-510-9665
Email: rectenwaldj@besstitle.com
| E.V.P of Business Development Jeff Rectenwald |
| Office Manager Title/Appraisal Coordinator Erica Schey |
As you can see from her title, Erica wears many hats at TruClose. Erica was hired in April of 2009 and is at an entry level
in real estate. Erica originally was hired to be our office manager however, has excelled so rapidly and learned so
quickly about our products and services, that she is now helping more with our title, appraisal and settlement services.
Erica schedules appraisal appointments, real estate closings as well as ordered abstracts and tax certifications. She
stands ready to assist you in any way she can!
Direct: 888-510-9665
Email: eschey@besstitle.com
in real estate. Erica originally was hired to be our office manager however, has excelled so rapidly and learned so
quickly about our products and services, that she is now helping more with our title, appraisal and settlement services.
Erica schedules appraisal appointments, real estate closings as well as ordered abstracts and tax certifications. She
stands ready to assist you in any way she can!
Direct: 888-510-9665
Email: eschey@besstitle.com
| SALES |
Tom brings an extensive sales background and a track record of proven success into TruClose. Tom has proven in a very
short time that he is a valuable asset to TruClose. Tom is active at our exhibits and trade shows and lending conventions
as well as covers a nationwide area in sales. Please feel free to reach out to Tom for anything that you may need.
Direct: 888-510-9665
Email: tcerminara@besstitle.com
short time that he is a valuable asset to TruClose. Tom is active at our exhibits and trade shows and lending conventions
as well as covers a nationwide area in sales. Please feel free to reach out to Tom for anything that you may need.
Direct: 888-510-9665
Email: tcerminara@besstitle.com
| National Account Executive Tom Cerminara |
| National Account Executive Morgan McCollum |
Morgan has an extensive background in many aspects of real estate; from leasing and property management to real
estate sales. Being a licensed real estate agent through Coldwell Banker, Morgan can greatly assist with your purchase
order questions and even put your borrowers at ease through the process. Morgan too is able to sell on a nationwide
coverage area and stands ready to assist you with any and all orders you wish to process.
Direct: 888-510-9665
Email: mccollum@besstitle.com
estate sales. Being a licensed real estate agent through Coldwell Banker, Morgan can greatly assist with your purchase
order questions and even put your borrowers at ease through the process. Morgan too is able to sell on a nationwide
coverage area and stands ready to assist you with any and all orders you wish to process.
Direct: 888-510-9665
Email: mccollum@besstitle.com